Jobs TerritoryNO 888,1st Floor,7th Main,4th Cross,HAL 2nd Stage,Indira Nagar,Bangalore-560008, India
BPO / Call Centre / ITES
Jan 25, 2018
Job Posting Date:
Sep 25, 2017
Greetings From Jobs Territory !!!
We are Hiring for Trainer .
Resposible for induction training and continuos learning program for the employees .
Conduct refresher training and coaching for tenured agents to improve and enchance performance
Publish weekly and monthly performance dashboard for team members.
Conducting voice assessments and competency assessment on new joiners prior to them talking live calls.
Moinrtoring and reviewing the progress of trainees throughout the Learning Curve.
Conduct Training Need Analysis with Coordination with Quality and operation and design suitable training interventions.
Planning and implemention : Monthly / Quartely training calendar .
Updating and creating procedures documents when ever required
Own the responsbility to enhance knowledge ,skill and attitude of every team member
Responsible for productivity and quality excellence pf new and existing employees
Should have basic understanding of Training Methodology and Training Evaluation.
Should have conducted training for period of at least 2 years.
Should have good understanding of banking domain and products.
Execelent oral & written communication skills.
Coaching and mentoring skills.
Good Working Knowledge of Training tools.
Interested Candidates please share your updated CV with bellow details with Subjec t being - Quality Analyst
Relevant Exp :
Expected CTC :
Notice Period :