Vogo, a leading bike and scooter rental platform in India, is renowned for its commitment to delivering reliable and user-friendly transportation solutions. As the company scaled its operations, it identified an urgent need to expand its Customer Support team to maintain exceptional service standards and ensure customer satisfaction.
Vogo needed to hire over 50 skilled Customer Support professionals within a tight two-month timeframe during January and February 2021.
The roles demanded individuals with strong communication skills, problem-solving abilities, and a customer-first mindset.
Vogo had to meet critical hiring goals within the stipulated two-month timeframe to maintain high service levels.
Conducted in-depth discussions with Vogo’s leadership to understand their vision, service standards, and ideal candidate profile. Defined key criteria such as customer service experience, adaptability, and proficiency in regional languages.
Leveraged Jobs Territory’s robust database and multi-channel sourcing strategies to identify suitable candidates. Engaged in targeted outreach via job portals, social media campaigns, and our extensive referral network to attract top talent.
Conducted rigorous pre-screening to assess candidates’ communication skills, problem-solving aptitude, and cultural alignment with Vogo. Delivered a curated list of candidates ready for interviews, saving Vogo significant time and effort.
Partnered with Vogo’s HR team to coordinate interviews, manage candidate feedback, and expedite the hiring process. Provided real-time updates to ensure transparency and alignment throughout the recruitment cycle.
Utilized digital tools to optimize candidate tracking, schedule management, and communication, ensuring a seamless experience for both Vogo and the candidates.
Jobs Territory successfully met Vogo’s hiring goals within the stipulated timeline.
Each hire brought the necessary skills and enthusiasm to excel in Vogo’s fast-paced environment.
With a strengthened support team, Vogo was able to handle higher volumes of customer interactions with improved satisfaction rates.
“Jobs Territory proved to be an invaluable partner in helping us achieve a seemingly impossible hiring target. Their structured approach, quick turnaround, and commitment to quality made all the difference. We’re thrilled with the results!”
