Quality Analyst

We are looking for an experienced Quality Analyst to join our growing team at Jobs Territory. In this role, you will be responsible for designing, developing, and implementing solutions that meet our business needs.

Monitor calls and transactions to assess process health and provide constructive feedback to Unit Heads/Team Leaders. Conduct root cause analysis of process deviations and work on corrective action plans to resolve identified issues. Handle and resolve escalated calls/issues/requests from internal and external stakeholders. Analyze data using Excel to identify key trends and help prioritize process improvement initiatives. Identify and replicate best practices across teams to enhance performance. Collaborate with operations teams to understand business dynamics and align on quality improvements. Conduct quality checks to assess the overall health of the business and act as a Subject Matter Expert (SME) for the team. Minimize negative customer experiences by proactively identifying issues and improvement areas. Ensure process adherence by verifying tasks against standard operating procedures (SOPs) and team guidelines. Review, analyze, and approve daily transactions in line with quality standards.

Responsibilities:

• Minimum 1 year of experience in a Quality Analyst or similar role. Graduate in any discipline. Proficiency in MS Office
• particularly Excel (Advanced level). Strong communication skills in English and/or any regional language (Hindi
• Marathi
• Malayalam
• Tamil
• Gujarati). Analytical mindset with a passion for data-driven decision-making. Flexible and adaptable to changing business needs. Motivated
• proactive
• and results-oriented attitude.

Requirements:

• Minimum 1 year of experience in a Quality Analyst or similar role. Graduate in any discipline. Proficiency in MS Office
• particularly Excel (Advanced level). Strong communication skills in English and/or any regional language (Hindi
• Marathi
• Malayalam
• Tamil
• Gujarati). Analytical mindset with a passion for data-driven decision-making. Flexible and adaptable to changing business needs. Motivated
• proactive
• and results-oriented attitude.

Join our team and help us build innovative solutions that make a difference!